How
long will it take to produce and ship my photo gift order?
Can
I ship a photo gift directly to a friend of family member?
How do I know if my photo is good enough resolution to include on a custom photo
gift?
What is the dye sublimation process and how is it used to make custom photo
gifts?
Can I return a personalized
product?
Do you offer quantity discounts?
What payment methods do you
accept?
I have a request that you don’t offer on your website, can you accommodate
special requests?
Do you have a
newsletter I can subscribe to?
Can I mail you a
photo to create a photo gift?
Are my images
stored on your server for future use?
Q.
How long will it take to produce and ship my photo gift order?
A. Generally production of your photo gift will take 2-5 business days some gifts can take up to 4 weeks. Please allow an additional 5-7 days for shipping depending on your shipping choice made at the time of checkout. To calculate the estimated arrival date of your custom gifts please add the production time with the shipping time. All days are business days. We may be able to accommodate
rush requests, to request a rush please contact customer service and we will be able to tell you if we can accommodate your request for a rush production of
your photo gift.
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Q.
Can I ship a photo gift directly to a friend of family member?
A. Yes. Be sure to complete the ship to address during the checkout process to
include your giftee. Note that all items in your cart must be shipped to the
same address. If you plan to send multiple gifts to multiple addresses we would
suggest completing a separate order for each shipping address. For certain
quantity orders we may be able to accommodate special shipping options. Contact
our customer service for these requests.
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Q. How do I know if my photo is good enough resolution to include on a custom
photo gift?
A. We understand that the whole dpi, resolution image standards can be confusing
to most consumers. If an image is uploaded and we find that the image cannot be
reproduced on a photo gift with quality then we will contact you and discuss
other options. The best way to handle this is to set your digital camera to the
highest resolution setting. Most digital cameras (excluding camera phones) sold
in the last few years should produce an image with high enough resolution to
reproduce on your photo gift selections. When scanning an image please use 300
dpi or higher. Generally this setting is easily found within your scanner
software.
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Q. What is the dye sublimation process and how is it used to make custom photo
gifts?
A. The basic dye sublimation process uses a special heat sensitive dye to print
graphics and text onto paper. This is called a transfer. The paper is then
placed on a specially treated substrate item and both are placed into a heat
press.
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When the heating cycle is completed, the image on the paper has been transferred
to the item and has actually become a part of the surface. Run your finger
across the surface of a sublimated product and you will feel nothing but see
vivid remarkable colors.
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Q. Can I return a
personalized product?
A. Your satisfaction is our main goal and we take every measure to ensure your
custom pieces are made to your specifications and our high standards. However,
due to the personalization of our products, we do not offer returns or refunds
and all sales are final. We do realize everyone makes mistakes from time to time
on dates and spellings. In this case if you made an error and need a
replacement, we will offer you a discount of 10% for a remake of the same
product (with corrected info, of course). If it was our error, we will send a
replacement free of charge.
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Q. Do you offer quantity
discounts?
A. Yes. We offer discounts on 5 or more of identical products. The discounts
work like this;
5-11 identical items 5% discount
12-49 identical items 10% discount
50-99 identical items 17% discount
If you have a large order your considering Printable Memories for, contact us
via email or phone to negotiate a special order. We often get request to work
with people on their family reunions, weddings or communions and we will do our
best to give you a good competitive quote.
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Q. What payment methods
do you accept?
A. Printable Memories can accept Visa, Mastercard, American Express and
Discover. We can also accept check or money orders by sending through the mail
to Printable Memories, 5311 Miles Avenue, Oakland, Ca. 94618
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Q. I have a request that you don’t offer on your website, can you accommodate
special requests?
A. Yes. While we enjoy our web orders, Printable Memories is different than the
other companies by providing you with a one on one relationship with us. We
would enjoy talking with you to create a truly customized gift. Call or email us
for special request.
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Q. Do you have
a newsletter I can subscribe to?
A. Absolutely! We would love the opportunity to communicate to you on a regular
basis. We use our newsletter to communicate new products, web site changes or
special discounts for our loyal customers. We WILL NOT share your email
information with anybody outside of Printable Memories. You may sign up for our
newsletter here.
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Q. Can I mail
you a photo to create a photo gift?
A. Yes. When sending a hard copy of a photo/image you would like to use, please
contact our customer service and they will help you process your order and await
the arrival of your photo/image. While we make every effort to return your photo
back in the same condition received we cannot be held liable for any damaged or
lost photographs. We would highly recommend for your own peace of mind that you
have your image duplicated first before sending it to us.
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faqs >>
Q. Are
my images stored on your server for future use?
A. No. Currently Printable Memories only keeps your image on our server long
enough to complete the order process. Once the order is complete we remove the
image from the server.
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