Our Friendly Return Policy
Simple, if your not happy we'll refund your money. Please notify customer service within 7 days of receiving your order to request a refund or replacement.
• Merchandise must be returned in new, unused condition to be eligible for a refund.
• Shipping charges are not refundable.
We begin by selecting quality gifts, so we will guarantee against manufacturer defects. Each item is personalized as itís ordered using the photos supplied by you. So your photos play a big part in producing a quality personalized gift. Try to use the best quality images with great coloring and resolution.
We are not responsible for the following:
• Customers spelling or punctuation errors
• Errors in quantity ordered
• Finishes chosen by the customer such as layout, wrong image or photo cropping.
• Image imperfections due to the original submitted photo.
If your product was damaged by the carrier we will produce and resend the same like item. We will need proof of damage (i.e. photographs and/or the returned packaging and product). All carrier damage claims must be made within the 7 day return period.
We do are best to avoid returns by controlling quality. We begin by inspecting every image/photo that comes to us and we determine if it's good enough quality to transfer to the gift you have selected. Our designers will contact you if we believe we cannot deliver a great product with the image submitted giving you the opportunity to exchange the photo or cancel the order. This is just one of many steps throughout the production path we take to ensure an excellent personalized photo gift.
If you have a question about the quality of your image, feel free to contact us and have us inspect your image prior to production.
We immediately begin processing your order. Because of the custom nature of our products, orders cannot be canceled once they have been placed.